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According to Changelly “Changelly is an instant cryptocurrency exchange that allows you to exchange crypto fast and buy it with a bank card. The service provides the best crypto-to-crypto rates and supports over 140 cryptocurrencies available for exchange.”

Changelly is a unique cryptocurrency exchange based out of Prague, Czech Republic. The exchange was established in 2016 by a team known for their company called “MinerGate”, which has contributed to the success of the exchange with the attraction of over 1 million users.

For a Changelly to be successful, it requires a great customer support team, capable of answering all user questions and requests in a timely manner. While the support area on Changelly could use a little work, the team is responsive and capable of offering professional aid to traders in need.

Unfortunately, there is no way to directly Contact Changelly. You can’t call, text, email, or otherwise speak to an employee or affiliate of the given company. You can, however, use Help Center to diagnose and report a problem with your account.

How do you contact Changelly directly?

You can contact calibra via email & through support Channels.

Changelly is not only a legitimate website, but it’s also a useful service that every cryptocurrency user should be bookmarking. They keep adding support for all of the reliable cryptocurrencies and their support system (in case there’s a problem) is also very good.
Here at, they have two-factor authentication and an HTTPS security protocol, which helps with the security of your account. Your funds are also not stored within Changelly as all coins are processed directly to your wallet.
Changelly is a well-known platform commonly used by beginner and intermediate-level investors to exchange one cryptocurrency for another. Yes, Changelly is legitimate. They have several partnerships with well-established wallets like Coinomi and Jaxx, and the platform is now being used by over 500,000 traders.

Pros and Cons


  • 140+ currencies available
  • Accepts Credit Cards
  • 2FA Security
  • No verification for crypto to crypto exchange needed
  • High exchange limits (special terms for OTC deals, starting from 10 BTC)
  • 24/7 live chat support (also in Spanish and Portuguese)
  • Fast 5-30 min transactions
  • Free instant exchange widget code + 50% revenue share for affiliates
  • Safe & Secure cryptocurrency exchange
  • Easy and intuitive interface
  • Impressive limits and liquidity
  • Accepted in every country


  • A high transaction fee of 0.5%
  • Negative comments from the community
  • Still, a lot to prove (a fairly new company)
  • Fees may be higher than some other exchanges
  • Unable to sell cryptocurrency for fiat money
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