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Poloniex is a US-based digital asset exchange. It headquarters located in Wilmington, DE, USA.  It offering a maximum security and advanced trading features. Trade securely on the world’s most active digital asset exchange. The vast majority of customer deposits are stored offline in air-gapped cold storage. Poloniex only keeps enough online to facilitate active trading. Poloniex greatly minimizes risk and exposure.

Features of Poloniex

  • Anonymous Accounts
  • Various payment options
  • Supports over 90 digital currencies
  • Low deposit fees

Some common problems of Poloniex, we fix-

  • Withdrawal confirmation failed
  • Withdrawal is Awaiting Approval
  • Unable to deposit the coins.
  • Unable to setup Two-Factor Authentication.
  • Coin withdrawal error.
  • Problem in sign up and create a Poloniex account.
  • Unable to retrieve the Poloniex account password.
  • Unable to deposit and withdraw digital currencies.
  • I lost access to my Two-Factor Authentication device
  • Two-factor authentication isn’t working.
  • Unable to restore authenticator app from a 16 digit key backup.
  • Bitcoins sending issues.
  • Bitcoins receiving issues.
  • User blocked issue.
  • Account hacked problem.
  • Haven’t received a Withdrawal Confirmation email.
  • Identity verification for Poloniex  registration problem
  • Wallet balance doesn’t show.

Pros and Cons of Poloniex


  • Offers a high-volume margin trading and lending service for major crypto assets.
  • Supports over 90 popular digital currencies. This is arguably the highest number in the industry.
  • Provides extremely detailed charts and efficient data-analysis tools.
  • World’s largest Ethereum exchange by average volume in 2017.
  • Stop-limit orders to reduce risk.
  • Its services are accessible from anywhere on the globe.
  • Charges low deposit and withdrawal fees compared to other exchanges.


  • No advanced order types.
  • Does not accept fiat currency
  • Support leaves a lot to be desired.
  • Website loads slowly, compared to other cryptocurrency exchange sites.
  • Was hacked in 2014. However, the exchange fully refunded the affected users.
  • Requires users to create accounts and verify their identity for high-volume activity.
  • Private key management is centralized, exposing funds to custodial risks.

Poloniex doesn’t have a technical support number. You can search your problems or issues to their help forum and community sites.

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